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| Terms And Conditions |
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E & O Excepted
Your statutory rights are not affected by our Terms and Conditions.
A. Customer
Services
If you have any comments, complaints or
questions please contact us via the following:
Email us at
Lynn@lynnr-papercrafts.co.uk
or use the Feedback Form.
You can call us on 01286 882009 between 10am and 4.30 pm.
However, if we are busy we can not always get to the phone so please leave a
message and someone will call you back. We are closed on Thursdays so please leave your details on the answering machine and
we will
call you back the next working day.
You can also write or return goods to :
Lynn R Papercrafts
7A Water Street
Penygroes
Caernarfon
Gwynedd LL54 6LR
UK
B. Security, Data
Protection and Privacy
Credit card and debit card payment details are
processed using a secure server, you can be sure of the highest security
when paying for your orders online. Your details will not be passed on
to anyone else and are not stored by us on any of our computers.
C. Orders and Payment
Online :
We accept credit and debit card payments
using a secure server. On checking your basket and proceeding to the
checkout you will be taken to the secure server for processing your credit
and debit card information.
Please note, your card is not debited
immediately, this is done when your order has been processed and is ready to
be shipped to you.
By Post: (UK Only)
Print off or write down your order and send
to us with your cheque made payable to "Lynn R Papercrafts".
By Email : (UK Only)
Fill your order from the site using the shopping basket as usual and select
the cheque or postal order payment method, then forward a cheque
or postal order in the post. Unfortunately orders cannot be processed until
your payment has been received.
D. Delivery
Although we aim to despatch in stock items within 2 - 5 working days,
please allow 30 days for delivery (45 days for International orders). This
is in accordance with the mail order regulations.
Orders are subject to availability from our suppliers.
If we have not delivered within 30 days you may request a refund (see
below), or agree an extension and we will keep you updated.
Please note :
Orders less than £10.00 will be charged a processing fee of £2.50
Delivery charges are as follows:
UK Orders under £10.00 -
£2.50 Processing charge
UK Orders over £10.00
-
Free Delivery
Overseas orders are charged at actual
postage cost with a minimum charge of £3.00
Overseas customers : If paying by paypal please do not
put your payment through until your package has been weighed and you have
been informed of your total amount.
E. Your Right to Cancel an Order
You may cancel your order within 7 days and
obtain a refund (see below) or credit, provided it has not already been
dispatched - you will be notified of this via email or phone.
If an item has already been dispatched, you can still cancel your order and
return the goods within 7 days (see "Unwanted Goods" below)
F.
Returns
If you wish to return your goods, for whatever reason, please let us know by
contacting
Lynn@lynnr-papercrafts.co.uk or telephoning 01286 882009
Unwanted goods should be returned as new, ready for resale, within 7 days of
receipt (starting the day after you received them) but you will have to bear
the cost of returning the goods to us. A refund will then be issued less any
postage costs incurred by us if applicable.
Goods which are damaged, faulty or not as described should be returned
within 30 days and we will bear the costs of return and original postage
where applicable.
When returning any goods, having notified and discussed with us first, you
should obtain a certificate of posting from the Post Office as this will be
required in the event of our not receiving the goods back.
Refunds will be given either by cheque, a credit against a further purchase
or a refund on your credit card if used to pay for goods (see "Refunds"
below).
If we do not receive the goods back and there is no proof of posting, a
credit will be given at our discretion.
F. Refunds
Where a credit card payment has been made and a refund requested - for
whatever reason - we endeavour to fulfil the request as soon as possible but
there may be occasions where this isn not possible and you should allow
up to 3 days for refund back to your card (in accordance
with regulations). Refunds can not be given as cheques or cash where a credit card
was used as payment.
You may be offered a refund by way of a credit towards a further purchase,
or via one of our Gift Vouchers, at our discretion and especially when
refund amounts are less than £5.00.
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SOFTWARE
Card Inserts